Your privacy is hoki99's top priority. This document explains in detail how we collect, use, store, and protect your personal information when you use the hoki99 platform. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
Types of information we collect from users
How your data is used by hoki99
When and with whom data is shared
Technical and organisational safeguards
Your rights over your personal data
Use of cookies and tracking technologies
If any section is unclear or you wish to submit a privacy-related request, please get in touch with us.
privacy@hoki99.ws
Hoki99 ("we", "the hoki99 platform", or "hoki99.ws") is fully committed to protecting the privacy and security of the personal information of all users on our platform. This Privacy Policy clearly and transparently sets out how we handle your personal data — how it is collected, what it is used for, who it is shared with, how long it is retained, and your rights over that data.
This policy applies to all hoki99 platform users, including those who browse our website without registering, users with registered accounts, and those using the hoki99 mobile app. By using any hoki99 service, you agree to our data collection and usage practices as described in this Privacy Policy.
Hoki99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing personal data processing in Malaysia. We also uphold international data protection principles to ensure the highest standards of security and privacy for our Malaysian users.
Hoki99 collects several categories of personal information required to provide you with a safe, legitimate, and high-quality online betting service:
A. Identity & Account Information
B. Financial Information
C. Platform Activity Information
D. Technical Information
Your personal data is collected through several channels when you interact with the hoki99 platform:
You provide basic information such as your name, email, phone number, and password when creating your hoki99 account. Additional details such as your address and banking information are collected during the identity verification (KYC) process or when you make your first withdrawal.
Every action you take on the hoki99 platform — from placing bets on the Malaysia Super League, playing poker, depositing via DuitNow, to checking match odds — is automatically recorded in our system for security and service improvement purposes.
When you browse hoki99.ws, cookies and similar technologies automatically collect technical information about your device, browser, and usage patterns. See Section 10 for more details on our cookie policy.
In certain cases, hoki99 may receive information about you from payment service providers (such as Touch 'n Go, GrabPay, or FPX banks) for transaction verification purposes, or from identity verification agencies for KYC purposes.
When you contact the hoki99 support team via live chat, email or WhatsApp, the content of those communications is retained for reference purposes, staff training and service improvement.
Hoki99 uses your personal information solely for legitimate and specific purposes. We will not use your data for any purpose not stated here without first obtaining your additional consent:
Every data processing activity at hoki99 has a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA). We process your data on the following grounds:
Hoki99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We only share your data in the following limited circumstances:
Hoki99 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
All data transmitted between your browser and hoki99's servers is encrypted using 256-bit TLS/SSL protocol — the same standard used by online banking in Malaysia.
Sensitive data stored in hoki99's databases — including passwords and financial information — is encrypted using modern cryptographic algorithms.
Hoki99's security systems continuously monitor all access and activity on the platform to detect and respond to security threats promptly.
Only authorised hoki99 staff with a legitimate business need may access user personal data. All access is audited and logged.
Malaysian user data is stored in data centres located in Malaysia, meeting all relevant physical and digital security standards.
The hoki99 platform undergoes regular penetration testing and security audits conducted by certified independent cybersecurity experts.
Hoki99 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by Malaysian law:
Once the retention period expires, your data will be securely deleted or anonymised in a manner that can no longer be linked back to you personally.
Under Malaysia's PDPA 2010, you have the following rights over your personal data held by hoki99:
You have the right to request a copy of all personal data we hold about you. hoki99 will provide this within 21 days of your request.
You may request correction of inaccurate or incomplete data. Log in to your hoki99 account to update your basic information.
You may request the deletion of your personal data, subject to applicable legal retention requirements. Contact privacy@hoki99.ws.
You may object to the processing of your data for direct marketing purposes at any time via your account settings or by contacting us.
You may request your data in a machine-readable format for transfer to another platform, where this is technically feasible.
Under certain circumstances, you may request that we restrict the processing of your data while a dispute or request is being resolved.
Hoki99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit hoki99.ws.
You can manage your cookie settings through your browser or via our cookie preference centre. Please note that disabling certain cookies may affect the functionality of the hoki99 platform.
The hoki99 platform is strictly prohibited for individuals under the age of 18. We do not knowingly collect any personal data from children or minors.
Should hoki99 discover that we have collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered an account with hoki99 may contact us at privacy@hoki99.ws for prompt action.
Hoki99 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our data practices, developments in Malaysian law, or new regulatory requirements. Any amendments will be posted on this page with a revised update date.
For significant and material amendments — such as changes to how we use your data or new rights granted to you — hoki99 will notify you via:
We encourage you to review this Privacy Policy periodically. Your continued use of the hoki99 platform after any amendments are published constitutes your acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how hoki99 handles your personal data, please contact our Data Privacy Officer:
To file a formal complaint regarding data protection, you may also contact the Department of Personal Data Protection (JPDP) Malaysia, under the Ministry of Communications and Digital.
Join over 500,000 Malaysian players who trust hoki99 for a safe, transparent, and enjoyable sports betting and casino experience. Your data is always protected.
By registering, you confirm that you have read and agree to this hoki99 Privacy Policy.